People need training

People need training. They need to be trained at all levels of management in cultural competency, implicit bias and unconscious bias, if you want your organisation to become more diverse and inclusive. […] And it cannot be a one off, you need to institutionalise...

Customers now have much more choice

Customers now have much more choice, and we have seen they will vote with their feet and their money. Colleagues have grown up in a generation where diversity, inclusion and equity is expected, so if the company shows no commitment to diversity, they will lose their...

why diversity matters

All businesses, including regulatory bodies are starting to understand why diversity matters. If you want your company to thrive, you have to grasp that. You have to work towards diversity and inclusion and it’s important there are recruitment bodies like Zyna...

If businesses can harness that diversity of thinking

If businesses can harness that diversity of thinking – which we know often relates to racial and ethnic diversity – then they will have stronger teams, who can make informed decisions and create better outcomes.